Excellent Home Health Services for El Paso and Las Cruces
We believe that good “health care” starts with a trusting relationship that is patient-centered. It begins with a strong dedication to making a difference by offering health care services that are rooted and guided by a tradition of personal, clinical and technological excellence.
We believe it starts with us having a heart…A Tender and Caring Heart.
Ann Rodriguez-McConnell, R.N. CEO
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CARING PROFESSIONAL OF THE MONTH
Big Congratulations to
Ms. Veronica Ruiz! She is May’s Caring Professional of the Month!
Veronica is a first class employee with a work ethic that is exceptional. She goes above and beyond the call of duty, is always ready to help anyone and does it all with a great big smile. Veronica is Tender Care’s medical Records Clerk, and by the look of it, she does a great job. “I see my job of maintaining accurate and organized medical records as a way to support the excellent care that our nurses provide. I am able to give the right information, at the right time, whenever it’s needed,” says Veronica. “This is my way of serving the needs of our patients.” Veronica likes to read, paint, travel and spend time with her family. She looks forward to continuing her education and one day becoming a social worker. Congratulations Veronica for a job well done and thank you for your hard work and dedication!
Outstanding Job!
Irene Rodriguez LVN
Tender Care received a phone call from the daughter of a patient who’d recently passed away. She explained that she was very glad that we had been there for her mother through it all. “Irene is a truly an excellent nurse who cared about my mother and was always there for her,” she said. “I am grateful for all that Tender Care did, thank you all so much.”
Audrey Slape, RN
Audrey was nominated by her patient’s daughter for the Nurses Excellence Awards. Here is the nomination letter in its entirety.
On behalf of the Nasser and Rizk families, I would like to nominate Audrey Slape for the Nurse of the Year (or decade or century for that matter!) Audrey has been my Dad’s home health nurse for over five years and my Aunt’s home health nurse for over two years (we gave her name to my Aunt with high recommendations). Both patients and their families love Audrey. She comes to our house once a week, usually after she has seen my Aunt and is always vibrant and positive, no matter what type of day she’s had or how many patients she’s visited or has yet to visit. She calls or texts if she’s running late and is always courteous and polite with my Dad and our whole family. While Audrey possesses all the education and technical training required to be a nurse and her bedside manner couldn’t be better, the vast difference is made by – and the bar set high through – the level of caring that Audrey possesses and shares with all of us.
She excelled at good customer service and managing skills in her prior professional life as a branch manager at a credit union. It’s obvious she’s carried these skills over to nursing. She became a nurse when she saw how badly her Dad was treated when he was in the hospital when he was dying and she vowed never to treat anyone like that. We’ve seen our share of nurses when my parents’ have had surgery or were in the hospital for illnesses (my Dad has Parkinson’s),
especially the past ten years. We’ve experienced nurses in El Paso, Phoenix and Tucson. Unfortunately, the majority of our experiences have not been positive. So it has been so refreshing to have Audrey as our family nurse now.
especially the past ten years. We’ve experienced nurses in El Paso, Phoenix and Tucson. Unfortunately, the majority of our experiences have not been positive. So it has been so refreshing to have Audrey as our family nurse now.
We followed Audrey from the home health agency she worked at to Tender Care, where she is now. That’s how much we value her as our family nurse. She is very attentive with my Dad, asking him questions each week as she takes his vital signs and noticing any changes in appearance, behavior, personality, etc. from the prior week. She asks him as well my Mom and me how he is doing and if we have any concerns or questions. We let her know when Dad is going to doctor appointments and she follows up with us to find out what we were told – and not just when she comes each week. She also asks how my Mom is and will let me know (if I wasn’t home when she came) how they are and any issues she says
with either of them. Audrey doesn’t hesitate to give feedback to our doctors and saved us time and effort by suggesting she draw blood at our house when our doctor wanted blood work done on my Dad. She even came to our house on an
unscheduled day at an early hour so she could draw blood when my Dad hadn’t eaten. Audrey suggests questions to ask our doctors and possible treatments that may help my Dad. She is encouraging and caring and not only to my Dad, but
to my Mom and I as caregivers.
with either of them. Audrey doesn’t hesitate to give feedback to our doctors and saved us time and effort by suggesting she draw blood at our house when our doctor wanted blood work done on my Dad. She even came to our house on an
unscheduled day at an early hour so she could draw blood when my Dad hadn’t eaten. Audrey suggests questions to ask our doctors and possible treatments that may help my Dad. She is encouraging and caring and not only to my Dad, but
to my Mom and I as caregivers.
We can’t think of anyone more deserving than Audrey.
Thank You
Diana Coronado, Camela, Harris PT, Julie Gustafson PT, and Jennifer Burke ST and Leticia Sauzeta
Original e-mail from Ann Rodriguez McConnell
I received a call from {a patients familiy member} who wanted to thank Tender Care for everything we have done for her and her mother. She reports Diana has taught me so much, she is calm, compassionate and such a leader. My mother and I both love her dearly. The whole team is fantastic, Leticia is my mom’s aide, she has been an angel just giving me the respite care I so needed what a tremendous help. The physical therapists Camela and Julie have helped my mom so much, just yesterday my mom came back from a doctor’s appt and she was drained after Camela worked with her on Physical therapy it’s like she was a new person. The speech therapist Jennifer is another Angel every visit she brings my mom something to eat, she would not let me reimburse her for it. Everybody at Tender Care Home Health has gone above and beyond. So a special thank you from Carol Crocker her Mother Rita Grieve and Tom and Myself to all our employees. Just remember how much we impact and how important each one of our encounters we have with our patients. A special thank you to all of our employees. Keep touching people’s lives it does not go unnoticed. . I know we have angels up there helping us out.
-Ann Rodriguez – McConnell RN
-Ann Rodriguez – McConnell RN
