COMMITMENT to our mission, vision and standards means we strive to create an environment of teamwork and performance improvement in pursuit of home health excellence.

COMMITMENT to our mission, vision and standards means we strive to create an environment of teamwork and performance improvement in pursuit of home health excellence.

EMPATHY to show concern by making efforts to alleviate fear, distress, anxiety, and discomfort while extending the highest level of courtesy and service to our patients.

EMPATHY to show concern by making efforts to alleviate fear, distress, anxiety, and discomfort while extending the highest level of courtesy and service to our patients.

RESPECT for our patients is to uphold their dignity and rights. We believe that the quality of our human resources and technological resources are the key to our continued success.

RESPECT for our patients is to uphold their dignity and rights. We believe that the quality of our human resources and technological resources are the key to our continued success.

INTEGRITY to demonstrate honesty, compassion and trustworthiness in all our services.  We provide our patients, their families and our referring physicians, state-of-the-art home health services.

INTEGRITY to demonstrate honesty, compassion and trustworthiness in all our services. We provide our patients, their families and our referring physicians, state-of-the-art home health services.

Home

 

At Tender Care Home Health, we have been developing the right formula to care for our patients. For the last few years, we’ve been working on and implementing a home based chronic disease care program that is patient centered and focused on positive patient outcomes. With strong clinical teams, a constant regiment of positive reinforcement, professional development, and leadership, we are on a mission to maintain the highest standards in nursing care for our patients. Through hard work and dedication we have earned high accolades and recognitions from our patients, family members and our peers. I am indeed proud to say we are striving to be the region’s most advanced person-centered home health agency; all in pursuit of excellence for those we are privileged to serve.

—Ann Rodriguez-McConnell, R.N.

Excellent Home Health Services for El Paso and Las Cruces

Our Mission

Tender Care Home Health is guided by a tradition of personal, clinical and technological excellence. We are dedicated to providing the highest quality home-based patient care with compassion and respect for each Person. We are caring professionals making a difference in the lives of our patients, their families, our community, and our referral sources.

Our Vision

To lead the home health industry through excellent PATIENT-CENTERED care at home.

TOP AGENCY RECOGNTION 2013

Tender Care Home Health has been named a Top Agency of the 2013 HomeCare Elite, a recognition of the top-performing home health agencies in the United States. Now in its eighth year, the HomeCare Elite identifies the top 25 percent of Medicare-certified agencies and highlights the top 100 and top 500 agencies overall. Winners are ranked by an analysis of publicly available performance measures in quality outcomes, best practice (process measure) implementation, patient experience (Home Health CAHPS®), quality improvement and consistency, and financial performance. In order to be considered, an agency must be Medicare-certified and have data for at least one outcome in Home Health Compare. Out of 9,969 agencies considered, 2,496 are elite.

The award is sponsored by OCS HomeCare by National Research Corporation, the leading provider of home health metrics and analytics, and DecisionHealth, publisher of the most respected independent newsletter in the home health profession, Home Health Line.

“The 2013 HomeCare Elite winners demonstrate a commitment to providing patient-centered care and serving as leaders in the home health community. Their success is a tribute that managing healthcare data and utilizing it for improvement initiatives lead to high quality care, and we recognize them for their outstanding achievements,” said Mary Oakes, senior vice president of post-acute at National Research. “We congratulate Tender Care Home on being recognized as a top home care agency.”

Tender Care Home Health’s CEO, Ann Rodriguez-McConnell, R.N., credits innovation in care delivery through implementation of Chronic Disease Care at Home Model and dedication to patient centered care with the agency’s ability to achieve recognition as one of the HomeCare Elite. “We are caring professionals making a difference,” said Rodriguez-McConnell.

PREFERRED HEALTH PARTNERS IN CHRONIC DISEASE MANAGEMENT at home

We are making a difference in healthcare’s ever-changing landscape by leading the way in chronic disease management.  Our PATIENT-CENTERED care for patients with chronic diseases such as diabetes, heart disease, and COPD has contributed to a dramatic reduction in hospitalization rates. According to Medicare.gov, our hospitalization rates have dropped from 40% in 2010 to 25 % in 2012. Our approach encompasses a unique approach to understanding our patient’s needs, building a trusting relationship with our patients and guiding them to achieve their goals. Our appraoch is supported by a proactive team that implements high quality clinical and chronic disease care to the meet the needs of each patient. Our efforts produce measurable and remarkable results.

CHRONIC DISEASE NEWS

Even if diabetes hasn’t affected you personally, here are a few simple things you can do this month to show the diabetes community you care:

What you can do:

1. Educate Yourself. Visit www.diabetes.org to learn everything you need to know about this widespread condition.

2. Pop quiz. Take this quick test by Stop Diabetes to determine your risk for developing Type 2 diabetes, and then learn what you can do to prevent it.

3. Take the pledge. Give thirty seconds of your time to take the American Diabetes Month pledge on Facebook, and encourage your friends to do the same.

4. Spread the word. Invite your friends, family, and coworkers to join the fight against diabetes through social media sites like Facebook and Twitter, or send this already-drafted email to all the contacts in your network.

5. Arm your loved ones. If you do know someone who is living with diabetes, encourage them to download our FREE Diabetes Emergency Kit and to wear a medical ID bracelet –Lauren’s Hope have lots of great styles to choose from, and they make great gifts, too!

Support the El Paso Diabetes Association or visit them at http://epdiabetes.org/

What is Chronic Disease?

Chronic Disease is a long-lasting condition that can be controlled but not cured.  Chronic illness affects the population worldwide. As described by the Centers for Disease Control, chronic disease is the leading cause of death and disability in the United States. It accounts for 70% of all deaths in the U.S., which is 1.7 million each year. Data from the World Health Organization show that chronic disease is also the major cause  of premature death around the world even in places where infectious disease are rampant. Although chronic diseases are among the most common and costly health problems, they are also among the most preventable and most can be effectively controlled.

Read more: The Center for Managing Chronic Disease http://cmcd.sph.umich.edu/what-is-chronic-disease.html

The Challenges of Chronic Disease

Every day, millions of people with chronic conditions struggle to manage their symptoms.

•91% of older adults have at least one chronic condition, and 73% have at least two.

Read more: The National Council on Aging at http://www.ncoa.org/press-room/fact-sheets/chronic-disease.html